Exide Technologies

  • Manager, Infrastructure - Americas

    Job Locations US-GA-Milton
    Requisition ID
    2018-1814
    Category
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    JOB RE-OPENED! Submit your application now for immediate consideration...

     

    The Infrastructure Manager will work within the Global Infrastructure team for North America (NA) and be responsible for the network and infrastructures at the Milton Global Headquarters and all North America locations including plants, distribution centers and sales offices.

     

    This will include supervising and monitoring the day to day operations to ensure the local servers & storage devices / network and IT infrastructure are running smoothly. This will include IT Asset / Vendor and VoIP/Collaboration/Mail administration 

     

    The role also coordinates the maintenance and troubleshooting of the deployed local network including peripheral items directly or indirectly associated with the local infrastructure.

     

    The NA Infrastructure Manager reports to the Global Infrastructure Operations Director and provides guidance on actions that are part of the Global IT strategy.

    Responsibilities

    • Ensure the computer network is fully operational at all times by taking reactive and proactive actions
    • Support the Global Infrastructure Teams on related projects, which are being rolled out globally, or across North America
    • Occasional travel to the other sites within North America to complete any necessary IT system work and end user support
    • Ensure all tasks given via the Global Infrastructure group or initiated via the helpdesk are carried through to completion
    • Provide reactive support to all end users by addressing assigned help desk incidents on Infrastructure related issues from own knowledge
    • Provide operational support for the organization's information systems and peripheral equipment, such as servers, printers, storage devices, mobile devices, network devices and VoIP or Collaboration solution
    • Liaise, setup and support remote users connectivity
    • Support and administer the VoIP infrastructure across all locations in North America
    • Provide Level 2 and Level 3 support on the Infrastructure scope including manufacturing & supply chain infrastructure
    • Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
    • Understands IT business objectives and works with business to meet them
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
    • Manages and coordinates the IT Infrastructure Budget and Contractors for North America. This includes providing status reports showing actual spend versus budget and periodic activity reports
    • Will be the single point of presence for infrastructure related vendor management, including meeting coordination and contract reviews
    • Travel - 10-20% in North America

     

    Qualifications

    • Infrastructure, Network and Management Skills: 

       

      • Technical experience at both a Design and hands on level
      • Technical understanding of existing environment and make value added recommendations
      • Minimum 10 years’ experience in an IT support environment, networking or Call Center environment
      • Good working knowledge of current Operating Systems, switches, LAN environments and Cloud services (i.e. AWS, Google)
      • Problem Solving both inside and outside the box thinking
      • Customer service oriented
      • Quality Management of services provided and have a continuous improvement plan
      • Sense of urgency 
      • Proactively monitors environment for issues and improvement opportunities
      • Incident handling for site wide critical issues
      • Proven track record of troubleshooting hardware and software issues
      • Ability to solve problems quickly and methodically
      • Able to manage a project, internal/external contractors team, vendors, budget and initiatives
      • Develop management skills and establish close relationship with Level 2 & Level 3 Infrastructure group (i.e. NOC, SOC, …)
      • Experience with or motivated by Manufacturing environments

    Other Qualifications:  

    • Bachelor’s degree from a four-year college or university
    • 5 or more years of increasing responsibility within the area of infrastructure 
    • CCNA (Cisco) network certification and PMP (PMI) certification preferred
    • Workday Requirements – 5 days 8 hours in Milton offices)/ OT - As needed 

    EEO Statement

    Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

    About Exide

    Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.

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