The primary responsibility of the Domain Solution Manager, (DSM), is to effectively manage the solution design and demand for IT within the Sales and Marketing OR Supply Chain functional business area(s) at all levels.
He/She builds and drives relationships at a senior level within the business and the IS/IT department. The DSM is actively involved in the direct delivery of projects or application maintenance, they also involved with the planning and performance review of current and future application capabilities, including system performance and capacity, routine enhancement and maintenance, and potential projects of all sizes.
From the perspective of the business unit, a DSM is an advocate and the business domain’s frontline representative to the IS organization. The DSM represents the business's plans and priorities to the IS organization, and is a source of innovative ideas and approaches.
From the perspective of the IS organization, the DSM is the IS organization's chief advocate, marketer and communicator. The person guides domains in effectively investing in IS and also lobbies the same business units for adequate funding to accomplish the domain’s application strategy. The DSM keeps the business leaders’ and the IT organization informed of each other's plans, issues, changes and important milestones.
Specific Technical Skills