Exide Technologies

  • Customer Service Representative

    Job Locations US-GA-Milton
    Requisition ID
    2018-1561
    Category
    Customer Service/Support
    Position Type
    Regular Full-Time
  • Responsibilities

    To perform this job successfully an individual must be able to perform each duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to provide World Class Customer Engagements
    • Ensure every Customer feels great about every interaction with Exide
    • Manage and resolve all Customer inquiries and issues
    • Excellent communication skills
    • Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Finance
    • Energized by a fast pace environment
    • Enjoys change
    • Enter purchase orders
    • Provide consolidated billing and supporting documentation to customers.
    • Provide written correspondence to Exide Branches and Customers
    • Maintain warranty files and submit warranty claims on a timely basis.
    • Gain understanding of various sales and marketing programs
    • Working knowledge of Transportation and Industrial businesses preferred.
    • Ability to quickly learn new & use software tools like Salesforce.com, JDE, MS Office
    • Other tasks or projects assigned as needed

    Qualifications

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Ability to work independently with minimal supervision.
    • High level of accuracy required
    • Excellent organizational skills and extremely detail minded
    • Self-motivated team-player in a fast-paced environment
    • Ability multi-task
    • Excellent oral and written communication skills.
    • Ability to deal with difficult situations and maintain a positive attitude.
    • Ability to perform basic customer support functions.
    • Excellent computer skills including working knowledge of Microsoft Office Suite, Salesforce.com and JD Edwards ERP system preferred
    • College graduate or equivalent education and progressive call center experience preferred
    • Bilingual (Spanish/English or French Canadian/English) preferred

    Basic Skills: 

    Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up

     

    #CB

    EEO Statement

    Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

    About Exide

    Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.

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