Exide Technologies

Service Coordinator

US-MA-Norwood
Requisition ID
2017-1452
Category
Administrative/Clerical
Position Type
Regular Full-Time

Overview

Working for the GNB Industrial Battery Division, the Industrial Service Coordinator primary day to day responsibilities will be to take service requests and scheduling service calls with technicians. Once service is complete, the coordinator will arrange technician payment and customer billing.

Responsibilities

Customer Contact, Service Requests, and Scheduling:

  • Handle all service requests and customer contact in a professional manner
  • Responding to service requests in a timely manner
  • Create and update service orders in JDE as necessary
  • Schedule service calls with external Service Technicians
  • Keep customers informed of service dates and update customer’s systems updated
  • Schedule & coordinate scrap battery retrieval

Service Completion & Billing:

  • Follow up with Service Technicians to ensure completion of Service Calls
  • Update JDE and customer’s systems (if necessary) upon completion of service call
  • Code Technician Invoices in GAUSS and tie into JDE for customer billing
  • Close out JDE service call once technician billing is complete in GAUSS
  • Receive invoices from Billtrust and batch/upload to customers as required
  • Complete billing reports for customers as needed

Additional Responsibilities:

  • Handle warranty claims and work with US warranty department for warranty approvals
  • Handle customer issues and ensure timely and effective resolutions
  • Escalate issues as needed to appropriate manager(s)
  • Liaison with GNB Sales team and other Exide/GNB departments
  • Cross train with other team members as back-up
  • Participate in training courses and meetings as needed
  • Provide additional customer service and clerical support as required

Qualifications

  • Will be a self-starter with exceptional communication skills, works well under pressure
  • Team player in a fast paced environment
  • Possesses an expert knowledge of the MS Office Software, especially Excel, experience in JD Edwards asset
  • Possess excellent organizational skills with a strong attention to detail
  • Be able to work independently and have a proven ability to multi task, knows how to prioritize
  • Bilingual (French/English) is not necessary but would be an asset

Required Experience:

  • College or University Graduate preferred
  • Will have 1 -2 years background and experience in Customer Service

 

EEO Statement

Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Exide

Exide Technologies (www.exide.com) is a global provider of stored electrical energy solutions—batteries and associated equipment and services for transportation and industrial markets. With 128 years of industry experience and operating in more than 80 countries, Exide produces and recycles a broad range of products that keep customers and their businesses powering forward. Leading car, truck and lift truck manufacturers trust Exide as an original equipment supplier, and Exide serves the transportation and industrial aftermarket through a comprehensive portfolio of products and services. The Company’s extensive sales, distribution and service network provides flexibility and quality for an exceptional customer experience.

At Exide Technologies, It All Starts Now. History and scale, combined with a start-up mentality, make Exide the faster, more nimble, more innovative, more digital, and more responsive alternative for customers who want more than simply a battery supplier. Exide is "the 128 Year Old Start-Up," and the Company is moving forward—bringing the energy of the “new Exide” to customers around the world.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed