Exide is looking for a highly motivated and experienced Supervisor, Customer Engagement Center to join the Sales Operations team with primary responsibility for supervising a team of reps in the Customer Engagement Center. The ideal candidate will work collaboratively with all functional areas of the company to deliver a World Class Customer Experience. Experience leading change is a must and should be highly organized, detailed oriented, analytical, have a good understanding of the Exide business and have a collaborative attitude.
The position will be based in our Milton, GA office reporting to the Manager, Customer Engagement Center.
The Supervisor, Customer Engagement Center, will have primary responsibility of supervising a team of Customer Service Reps working closing with Sales & Service and our customers. Experience supervising a team, setting schedules, providing coaching & counseling and supporting the team to be lazer focused on delivering a World Class Customer Experience are must haves. This role will require maximum flexibility and focus on implementing significant change from systems to processes while working collaboratively with Sales, Supply Chain, IT and management to ensure a seemless customer experience.
Competencies, Skills, Knowledge:
Travel, other requirements:
Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Exide Technologies (www.exide.com) is a global provider of stored electrical energy solutions—batteries and associated equipment and services for transportation and industrial markets. With 128 years of industry experience and operating in more than 80 countries, Exide produces and recycles a broad range of products that keep customers and their businesses powering forward. Leading car, truck and lift truck manufacturers trust Exide as an original equipment supplier, and Exide serves the transportation and industrial aftermarket through a comprehensive portfolio of products and services. The Company’s extensive sales, distribution and service network provides flexibility and quality for an exceptional customer experience.
At Exide Technologies, It All Starts Now. History and scale, combined with a start-up mentality, make Exide the faster, more nimble, more innovative, more digital, and more responsive alternative for customers who want more than simply a battery supplier. Exide is "the 128 Year Old Start-Up," and the Company is moving forward—bringing the energy of the “new Exide” to customers around the world.