Exide Technologies

Service Supervisor - Motive Power

US-CA-Sacramento
Requisition ID
2017-1373
Category
Field Service
Position Type
Regular Full-Time

Overview

Directs all branch personnel. Responsible for all service operations within assigned branch, and maintaining all branch quality to corporate standards. Works within established policies, procedures, practices, and regulations.

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Manage the branch’s performance including customer satisfaction, profitability, safety, good housekeeping, and environmental, state and federal compliance.
  • Manage all branch personnel including employee performance, development and training.
  • Provide technical support to all branches and agents to foster increased sales.
  • Serve as backup to Service Technicians to perform Battery and Charger service calls.
  • Drive service leads to generate new accounts.
  • Maintain good working relationships with lift truck dealers.
  • Achieve service targets as assigned.
  • Responsible for implementation of inventory controls and adhering to policies and procedures.
  • Prepare annual budget for the service department and review monthly reports.
  • Monitor expense items to ensure minimal expenditure.
  • Ensure all hazardous materials are handled, transported, stored, and disposed of per DOT and EPA regulations
  • Responsible for ensuring vehicles, including commercial, are operating within all federal, state, local and, corporate guidelines.
  • Maintain warehouse to the company’s health, safety and SOP standards.
  • Other duties assigned as needed

 

 

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • While performing the duties of this job, individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
  • Individual regularly exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
  • Noise level is minimal to loud.  
  • Surroundings clean to dirty.
  • Local travel

 

 

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education, Experience, Certifications:

  • High school diploma or general education degree (GED). Bachelor’s Degree preferred.
  • A minimum of three years related experience and/or training particularly in a management capacity including budgeting and cost containment preferred; or equivalent combination of education and experience.
  • Battery Service Industry experience a plus.
  • Managing multiple facility locations a plus.
  • CDL with Hazmat endorsement or ability to obtain.
  • Outstanding track record of leading others, influencing decision and making a positive impact

 

Competencies, Skills, Knowledge:

  • Critical thinking and good troubleshooting technique.
  • Knowledge of Industrial Batteries and Chargers and/or Material Handling market a plus.
  • Good organization/administrative and time management skills.
    • Ability to work on multiple tasks in a fast paced environment.
    • High energy, self motivated, ability to be successful without direct supervision.
    • Excellent oral and written communication skills.
  • Ability to communicate with multiple levels of customer/dealers/management on business related issues.
  • Working knowledge of Excel and Microsoft Word and Outlook.

Education, Experience, Certifications

  • High School Diploma or GED equivalent required. Two year technical degree or equivalent combination of work experience and education preferred
  • One to three years of battery industry or related experience and preferably in a field service environment.
  • Possess Commercial Drivers License with hazardous material endorsements, or ability to obtain
  • Forklift Training Certification a plus

 

OTHER CATEGORIES AS REQUIRED:

PHYSICAL DEMANDS

  • While performing the duties of this job, individual is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
  • Individual is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis
  • Regular use of safety glasses. Vision requirements: close vision.

EEO Statement

Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Exide

Exide Technologies (www.exide.com) is a global provider of stored electrical energy solutions—batteries and associated equipment and services for transportation and industrial markets. With 128 years of industry experience and operating in more than 80 countries, Exide produces and recycles a broad range of products that keep customers and their businesses powering forward. Leading car, truck and lift truck manufacturers trust Exide as an original equipment supplier, and Exide serves the transportation and industrial aftermarket through a comprehensive portfolio of products and services. The Company’s extensive sales, distribution and service network provides flexibility and quality for an exceptional customer experience.

At Exide Technologies, It All Starts Now. History and scale, combined with a start-up mentality, make Exide the faster, more nimble, more innovative, more digital, and more responsive alternative for customers who want more than simply a battery supplier. Exide is "the 128 Year Old Start-Up," and the Company is moving forward—bringing the energy of the “new Exide” to customers around the world.

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