Individual will lead Premier Customer Experience relationships with key OE and OES customers for all of Americas by ensuring management of scorecards and key improvement action identification. A successful candidate will develop strong customer relationships and manage customer satisfaction metrics. They will utilize a network of operations and engineering resources to evaluate products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. They shall participate in cross-functional team efforts to make improvements to products and processes ensuring the highest quality products are delivered to the customer. Markets served include transportation original equipment and aftermarket, network and motive power. This position requires a thorough understanding of quality systems, ability to build strong customer relationships, and managing in a matrix organization.
Educations, Experience, Certifications:
Competencies, Skills, Knowledge:
TRAVEL, ADDITIONAL REQUIREMENTS:
Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Exide Technologies (www.exide.com) is a global provider of stored electrical energy solutions—batteries and associated equipment and services for transportation and industrial markets. With 128 years of industry experience and operating in more than 80 countries, Exide produces and recycles a broad range of products that keep customers and their businesses powering forward. Leading car, truck and lift truck manufacturers trust Exide as an original equipment supplier, and Exide serves the transportation and industrial aftermarket through a comprehensive portfolio of products and services. The Company’s extensive sales, distribution and service network provides flexibility and quality for an exceptional customer experience.
At Exide Technologies, It All Starts Now. History and scale, combined with a start-up mentality, make Exide the faster, more nimble, more innovative, more digital, and more responsive alternative for customers who want more than simply a battery supplier. Exide is "the 128 Year Old Start-Up," and the Company is moving forward—bringing the energy of the “new Exide” to customers around the world.